Monday - Friday: 8 a.m. - 5 p.m.

Behavioral Health Ombuds Service; LLC

Phone: (509) 783-9444
Toll-Free*: (833) 783-9444
Fax: (509) 735-1191
*Interpreter services are available by phone.


Behavioral Health Resources

The Behavioral Health Ombuds Service is a free and confidential service serving nine (9) counties in Southeast WA. Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, and Yakima.

Our mission is to help be a voice for you regarding your behavioral health or crisis services. Please contact the Ombuds Service if you need assistance the regarding Behavioral Health Services; Mental Health or Substance Use Disorder services.

Important Numbers:

  • Greater Columbia Behavioral Health Regional Crisis Line, Covering the Above 9 Counties: (888) 544-9986
  • Washington State Recovery 24-Hour Helpline:
    (866) 789-1511

The Ombuds Service works with the regional Administrative Service Organization (ASO) who provide funding for Behavioral Health Crisis, State-funded or non-Medicaid services, as well as, your Managed Care Organization (MCO) who fund your Behavioral Health Medicaid Services.


  • Greater Columbia Behavioral Health; LLC: 509-737-2475


  • Amerigroup: 800-600-4441
  • Community Health Plan of Washington: 800-440-1561
  • Coordinated Care of Washington: 877-644-4613
  • Molina Healthcare of Washington: 800-869-7165

If you don’t know which MCO you have, call the Healthcare Authority at 800-562-3022.